Public Policy and Administration Review

Are Private Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service?
Prof. Oludele Akinloye Akinboade, Dr Mandisa Putuma Mokwena, Prof Wynand Grobler

Abstract
The paper discusses satisfaction with services provided by South Africa Revenue Service (SARS) to private sector tax practitioners to enhance tax compliance. A survey of 703 tax practitioners in all the nine provinces of South Africa finds that assistance provided by SARS officials is considered to be very helpful, especially by Accountants and older tax practitioners. The most helpful services are tax practitioners education and the professional training/workshops organized by SARS. Those belonging to the Accounting profession significantly appreciate SARS tax education service. Financial Managers, Accountants, and those who possess secondary level of education, diploma, degree or have special tax education find tax payer training to be quite useful. Older tax practitioners are more satisfied with SARS office services. Tax practitioners are very unsatisfied with the manner in which enquiries are dealt with. SARS call centre services are considered most unhelpful.

Full Text: PDF     DOI: 10.15640/ppar.v3n1a5